16 Best pet friendly hotels in Kannapolis, NC (2022)

Kristy

I couldn’t give this hotel any stars If I wasn’t forced to give one, I wouldn’t But their customer service was that bad

I booked a “pay AT the hotel” room a month in advanced It was a guaranteed booking with a confirmation number I drove 2 hours to get to Charlotte- ran into traffic as usual Check in is 3pm on and I got to the front desk at 3:40 The front desk informed me they cancelled my room at 3:00 because I wasn’t here to check in and they tried to charge me prior to getting to the hotel and couldn’t ( that’s not exactly the definition of “pay at the hotel” ) She refused to give me my room even though I had a guarantee and a confirmation number She said she could book my room again except for a higher price I couldn’t affordBeing an out of towner, i had no where to go No sleeping arrangements and all the safe, clean and decent hotels were booked that weren’t $300-500 a night The only room I found had homeless people sleeping in the parking lots and drugs on the corner I felt so unsafe My was to be wonderful, relaxing weekend turned out to be a nightmare because this hotel would not honor my guaranteed bookingTHAT’S POOR POOR BUSINESS

B Attleson

We reserved a king with a pull out couch We booked last minute so we didn’t have many choices The room smelled like pickles and when we turned the heat on the smell grew stronger

We had to choose between a yucky burnt pickle smell or being cold The leather sofa sleeper was half leather -half miss matched cloth and not clean something was splattered along the bottom (pictures provided but not the best) Behind the trash can in the bathroom on the wall in the bathroom was a yellow splatter I think if I had brought some chlorox wipes and some air freshener with I would have enjoyed our stay a little more The king bed was comfortable enough but the pull out couch was not comfortable A mattress protector or sheets were not provided for the pull out bed We were too tired to wait for someone to bring them Luckily, we brought our own blankets and pillows The gym was nice but wipes or cleaning supplies were not available to clean after use -I was not prepared to bring wipes of my own, so I skipped it It was easy to book on price line, but we payed too much The staff were friendly enough There is a nice breakfast I am sure they are doing the best they can with the world being short staffed

Simon Ertz

I’m not sure how to respond to my original review, below is my review and your reply, which is actually a lie I left around 3, and house keeping was still there and you did not answer 3 voicemails I left Other than being a filthy hotel, terrible customer service you can add blatant lies to the list against staying hereI was planning on staying two nights but I had to leave early, I let the front desk know at 2

30pm and asked about a refund, they said not possible, cleaners had left and they could not rebook my room I left my room and the cleaners were still working on my floor so asked again on my way out and they said, our manager is not here, we can not authorize that I have left three messages, no0 one has called back This hotel staff have been unhelpful, the hotel is also not clean My room smelt of smoke/sweat and chemicalsLikeResponse from the owner 47 minutes agoWe would like to thank you for staying at the Country Inn & Suites, Charlotte University Place and sharing your feedback We are concerned to hear that you were not quite satisfied with your visit and experience, mainly with the refund you are requesting Both manager have already spoke to you and unfortunately the refund was declined because you did not leave the room until around 4:30pm Our housekeepers were finishing up for the day and we were not able to get the room cleaned that day We do apologize that this caused you an inconvenience