18 Best pet friendly hotels in Rio Rancho, NM (2022)

Blayne Christensen

Friendly staff Nice rooms and hotel Excellent value for our money

I would stay here again and recommend it to othersThe only thing to add is that the room that “sleeps 6” really only sleeps 5 – or sleeps 4 plus 2 kids We were able to make due though

Josh S

This is hands down the worst IHG hotel I have ever stayed at With work I stay long term in many hotels which gives me a great insight overall I am not impressed with this establishment

Pros: we had a very select few of the employees that were hospitable and a joy to see Two of the front desk ladies , Ellie and Debbie, I believe ,were great Always smiled and greeted guests and even made my young son feel very welcomed The dinning room hostess Aida was also very helpful and hospitable She went out of her way almost every morning to talk with us and my sonThe breakfast was decent and they even offered some finger foods in the eveningsThe hotel had a lot to offer such as a small gym, pool room with hot tub and a very nice fenced off patio area Unfortunately the gym room had standing water in it more than once during our stay allowing electrical plugins to be submerged ( picture added ) the hot tub was out of order more times than not and the out door patio was used as a smoking pit by both guests and employees rendering it useless to anyone wanting to just enjoy outsideCons:Upon arriving our room was pretty outdated and showed not only damages but severely worn out furniture The room was FILTHY ( pictures added) the foul smell of the room was never conquered during our three month stay here Countless odor sprays, candles, fans, even left the windows open most nights when cool enough to try and air it out When we left it still stank and the smell stayed with some of our linens even after arriving back home days laterAlso upon arriving our ice maker didn’t work We called the front to notify and we were told maintenance would be there shortly, they showed up three days later Upon arriving the employee turned the entire unit off destroying $300 in groceries and leaving my $1000 worth of insulin sitting in a non refrigerated box The hotel did give us a $300 credit to our bill after a month of asking about it with several employees and finally calling IHG guest phone lineThey decided we not only needed a new fridge at this time but a new microwave and dish washer which did nothing but cause large amounts of inconvenience and more messes for me to clean up The employees WALKED all over my kitchen counters leaving boot prints and left saw dust from drilling I was left to clean this myself ( pictures added) They also left the heavy microwave hanging by one screw for over an hour while they were out of the room Leaving my 6 year old son and I in the room with the barley hanging lawsuit The dishwasher was the worst The guy who installing it was clueless and installed it incorrectly not once, not twice, but three timesThe first time he left all the packing material in it and started the washer Left that mess for me to clean up and throw out It also leaked , flooding our room every time we used it We called the first three times and gave up on their competency after thatThe housekeeping staff were useless They spent most of their time on their cell phones or in the office next to our room where they were disrespectfully loud on the daily We asked them twice if we could have a few fresh towels and we’re told they couldn’t speak English sorry, and had backs turned on usAlso the hotel staff took all the front spots leaving the paying guests to walkOur encounter with the management was not dealt with professionally and we actually received a complaining phone call from her because we called IHGThe amount of dog urine in the ONLY elevator was disgusting and smelled great on those nice hot days Speaking of hot days our ac was unable to keep up and hit 90’ in our room more than once Probably due to lack of maintenance on their machine Take a peek at the rooms air filter( picture added )The list of inconveniences we experienced while here are absolutely staggering and would be comical if I listed them allDespite being the highest rated IHG rewards member you can achieve , we are taking a break from IHG after this stay I am currently sitting in a Marriott as I type this

Emily Burke

Breakfast and room were decent, there’s a nice courtyard in the back, and the location is pretty quiet and close to lots of food and store optionsHowever, the water in my bathroom never got past lukewarm even though the kitchen sink would get hot… and the exercise room is kind of a bust The three machines are all on the same power strip and even with nobody else in the room, 5 minutes on the treadmill caused the power strip to kick off

This happened twice and both times I nearly hyperextended my knee because of the abrupt stop of the machine The free weight options were also either 5 pounds or 30+ pounds… not super helpful The pool was also constantly crammed with screaming kids, which wasn’t always the nicest background noise when trying to work in my room or be on meeting calls Also meant I never had a chance to just go sit in the hot tub Adult-only hours for the pool/hot tub would be a great management change!Overall, probably wouldn’t stay here again, personally