15 Best pet friendly hotels in Rochester, NY (2022)

kaleaha21

This property provides excellent customer service in a clean and inviting atmosphereWhen we arrived there was a challenge with my payment instead of acting like it was a big deal the desk staff was pleasant, patient and accommodating Once resolved the lady at the desk checked us in quickly and efficiently

She provided water, cookies, spa information, local restaurants plus details about breakfast at the hotelThe restaurant Char has wonderful food, if a bit pricey The host and wait staff are friendly They make you feel welcome and special We stayed for five days and Megan worked three of those, she remembered the table we wanted plus how we liked our coffeeThe evening front desk staff always had water and fresh baked cookies when we returned after a day of exploring What a lovely way to end a dayThe property itself is decorated with a modern feel and beautifully maintained gardens The hotel hosted multiple events (a wedding, a company meeting and an anniversary party) with no disruption to other guestsThe rooms were clean and well stocked The only challenge was that while clean the chemicals used for the elevators was strong and unpleasantWe would definitely recommend this property and will stay again when we are in the area

Xavi Otero

Lack of maintenance elevator forces hotel staff to constantly use both guest elevators to move stuff up and down, creating long waits for guests to get to their rooms, or the rooftop venue Toilet paper is cheapest available Breakfast is not included

Room is dated and balcony has cracks on the floorNow the good: Staff is friendly and professional Room was clean Good place to stay if the only thing you need is a comfortable bed

Kimber Saint-Preux

The room was not up to par, unfortunately the furniture was dirty and the room was not clean after requesting cleaning services This was not the real disappointment unfortunately the management at this location could care less Ryan (Assistant Manager) called my room on a phone that I reported broken and did not call back the cell phone as requested

When I contacted him because he did not call back his attitude was rude and truly unprofessional I am a Diamond member and truly this is not the level of service i am use to when traveling and staying atHilton hotels and resorts A huge disappointed in this experience I was dealing with the death of my aunt whose funeral I was attending, Having the Manager be so rude and careless when I requested to share my experience was very disheartening