15 Best pet friendly hotels in Rockville, MD (2022)

Adrian Burden

A Straightforward ReviewContext:-I booked 2 rooms for 5 nights-I called the manager of the property for clarification about earlier reviews-I am a Diamond Member with HiltonExperience:-I arrived at 4:28 and one room was not ready and was told that the 3p Check-in is not a guarantee-I was given an accessible room since there was no ETA of my room being ready-The AC in the room did not cool the room till a full 24 hours-Both rooms had an odor that never left throughout the entire stay One room smelled of fish and the other one of stale air

I had housekeeping and the front desk make repeated attempts to fix the situation-the shower did not drain-there was a towel shortage therefore for our last nights stay neither room had enough towel supplies for us to all bathe properly (that was after asking the front desk for assistance)-the dogs above us barked for hours without skipping a beat This happened for 3 days whenever the owner would leave ( I did ask for front desk assistance)-elevator looked to have had spots of animal urine-the AC in the hallway was not working-neighbors screaming throughout the night in the room that did not have the dogs-the Internet worked for 3 of the 5 days We had to use our phones to tether to other devicesStaff:-The staff was kind and ready to help-The staff sympathized with concerns but had no help for any of the above situations-I called the Diamond Service desk and asked for a possible transfer to another property and they hung up on me after a 55 minute phone callConclusion:I have lived in foreign countries and understand that these complaints are minimal in the scope of humanity, however if you are looking for an experience… I believe this is not the hotel experience you are looking for I came to this location for a vacation for a birthday getaway and unfortunately I do regret this decision If you are a family staying over a couple of nights, I do believe the staff is very kind and will give you a good experience, but the property itself I would rate closer to a Best Western Plus experience and not a Hilton experience

Rachael Davis

We got a 2 queen bed and 1 sleeper sofa room for 2 adults and 4 kids We weren’t planning on spending much time in our room so it was perfect for us Upon check in the room was clean and well prepared

However, no room cleaning services were provided the 3 days we were there We had no where to place dirty towels, no replenishing of soaps or coffee/tea When we went to the front desk to request more towels and ask about their room cleaning services, they said they only clean the rooms on the 5th day of someone being in the room? How is that sanitary? They did give us a few more towels but that was it We had a complaint about the room next to us blaring music and essentially throwing a party rather late in the evening We called the front desk and they said they’d handle it, but nothing was resolved until we called the room directly and requested they turn down their music Then, at no fault of their own the fire alarms went off in the building but there was no explanation provided for this At checkout, they didn’t even ask how our stay was or seek out feedback They checked to make sure our room was paid for and then literally turned away and began talking to other staff thereSome things we did like were the fact that we didn’t have to pay for the 4 kids The breakfast that is provided was good There appeared to be a lot of things available to guests there but we didn’t get to check them out

Wendy Mills

I was a little skeptical especially after reading some of the negative reviews but I am glad I went ahead and stayed here anyways The front desk reception for the PM shift was great I forgot to get her name but she was so friendly and so helpful I felt very welcomed

Room was clean and breakfast selection was a little minimal but I certainly didn’t expect a full breakfast spread Would definitely stay here again in my next trip to Gaithersburg!