16 Best pet friendly hotels in San Bruno, CA (2022)

Peter Smith

We booked the hotel for $154 for the first two nights and $124 for the last nightThe IHOP next to the hotel is very convenient and pretty nice, and it was obvious some of the room had been recently renovated The bathroom was extremely nice and I had no complaints about the furniture or the general condition of the hotel

The two interactions I had with the front desk were polite and the parking garage underground was very easy to access with their centrally located elevatorFor these rates, we received a hotel room with a bathroom door which was damaged/warped from water damage at the bottom, two square foot section of the ceiling which had not been finished painting, ripped curtains, and the carpet was bunching up on the side of the bedWe decided to request a refund through our booking website on the first night of our stay, which was granted However, the next morning at the early checkout, the hotel stated we would still be charged full price until they heard from the booking website and the front desk was unwilling to discuss the refund with meMy stay was very disappointing for what I was being charged and the inflexibility about my refund was my tipping pointUpdate: after one week of back and forth with the hotel and my booking website, my refund was approved albeit only for one night I was charged $359 for staying one night due to the hotel’s 48hr cancellation policy The manager granted me one night refund ($145) because of the hoops I was jumping through for a refund but I still had to pay $359 (for two nights) The hotel’s cancellation policy makes zero sense for a guest that stays one night and checks out early, but it was my fault for not reading the policy

John Boville

This hotel does a lot of false advertising and in general the employees care little for the comfort of the patrons On the website and on the keycard they give you it states that part of the cost of the hotel includes a warm breakfast, a free bottle of wine, chocolates, and a manager’s reception It is only after checking in that they will tell they are actually offering none of this

Secondly, the hotel management cares very little for guest comfort During the time I stayed here, I saw a maximum of 7 cars in the garage Despite having seven guests and 4 floors of rooms (probably around 80 rooms), they decided to put all of the guests on the same floor and on the same side of the floor, so that they are lined up next to each other This is absolutely ridiculous Because the walls are paper thin, my neighbors kept me up the entire night as I could hear their two year old screaming “daddy” every few minutes How insensitive must you be and plain lazy as hotel receptionists to put all of your guests in rooms next to each other when the hotel is empty I will never stay at this hotel again and do not recommend it to anyone

Jessica Strauther

The hotels actual website, Bookingcom, and google all SAY this hotel provides breakfast Choice’s site shows photos of said breakfast (that’s four different sites, two of which are supposedly this hotels sites)

The front desk clerk waited until after checking me in to let me know there was no breakfast AND all of their other amenities were not being offered at this time aside from the exercise room I was not happy, she was rude and dismissive Fast forward to after our stay, I get an email to do a survey about our stay I do and include that I was unhappy with the lack of amenities and would have booked elsewhere if informed prior to being checked in as opposed to after I get an email from the manager (I assume) who tells me that it is not listed ANYWHERE that they have breakfast I sent screenshots of their site, choice’s site and google I’m told it doesn’t say it on “popular booking sites and most people head straight to those sites so sorry for the misunderstanding” So I send a screenshot of Bookingcom where it says breakfast included Then I’m told I need to call ahead and check and I didn’t so it’s my own fault basically Mind you, I didn’t email them asking for anything I never asked for a discount or refund and this person was speaking to me as if I was just trying to get a free stay out of this THEY EMAILED ME I simply did an honest survey that was sent to me The hotel itself is cute Dated, but cute The elevator is CREEPY and the room smelled bad Staff was rude including management who emailed me after the fact, for what reason I still don’t understand I do not recommend this place