13 Best pet friendly hotels in San Juan, TX (2022)

Myra Hernandez

Very nice and affordable place to stay I will def be booking this location again It’s right off the freeway with restaurants, gas stations and even groceries and a pharmacy all within 1/4 mile

The area is very upscale and safe The pool gets cleaned daily and the staff is so very nice Breakfast options were plentiful and they had a staff of 2-3 every morning restocking and cleaning the breakfast area (Make sure to tip them! There’s a tip jar) They even have a bar in the back in it’s own building and parking lot you can go and grab a drink and some finger foods at night I think they close at 2am We really enjoyed our stay here Make sure to also tip your room service!

Fernando Fong

The front desk lady couldn’t even find my reservation even when I had a confirmation number and an email she said that I reserved through a third party (Tripcom) and the reservation was under my mother’s name and I was the one who made it and pay for it The carpet of the room was so dirty, and the toilet was not even working right, I had to flush it like five times to make it to work

When I requested another room she gave me the keys of another room and they were not even working So I had to go back and forth like three times to change keys and none were working The lady was not helping at all and she had a bad attitude she made me wait for long time in the lobby At this point I didn’t want to stay in that hotel anymore because I was with my mother, she is 61 and she needs a special service so I requested cancellation of the room and a refund she said that I reserved it through a third party(Tripcom) and she couldn’t do anything because she didn’t know what I had pay for So she denied a refund I had to call the corporation office to solve the problem and she acted like she was talking to her manager When I requested to talk to her manager she said she was talking to her boyfriend Obviously I got upset and I just asked to respect my rights as a customer, because I had already paid She didn’t care that I had my mother with me and she kicked me out the hotel with my sick mother and she called the police on me like I was a criminal Also I had to pay a $50 deposit She said she was going to give me the money back As today , I only got the refund from Tripcom, and that was because I had to call them to complain Also I recorded a video of the keys not working so you can see that I’m not lying As today, I’m still waiting for the refund of the $50 deposit that I had paid Please take action about this poor customer service and help me get my $50 back that I paid (deposit) because I didn’t even stay in the hotel Thank you Fernando

Christina Eilers

A bit more affordable than surrounding hotels, depending when you make your reservation Very close to the hospital my sister was staying, within walking distance There’s a bus or trolley stop in the side street but not aware of hours of operation

There are restaurants nearby, a medium size shopping mall Very conveniently located Staff at breakfast very helpful, food’s good!