14 Best pet friendly hotels in Scotts Valley, CA (2022)

Steve Jones

I had not been to Santa Cruz since the start of the pandemic and was really looking forward to it I booked this location through Marriott Trouble started from the moment I tried to check in and they confirmed the wrong room

After a delay we straightened it out and I got a room that was almost up to the same level of the one I had booked But that one came with an additional fee which we later had removed Trying to get a satisfactory room and trying to determine why there’s an extra charge and then having to deal with getting it fixed isn’t exactly what I want to spend my time on for vacation I had planned to charge my car at the hotel and then spent 20 minutes trying to figure out why it wasn’t working I inquired at the hotel front desk they had no idea So I was the one who spent 20 minutes on the phone talking with the charger company only to be told that the charger was out of orderThe property was cool The location was great The people were nice But the organizational aspects of running a hotel and how to make sure your guest needs are satisfied even before they think of them is lacking with this property It almost felt like there’s new ownership and they are still kind of getting their feet wet with what they’re supposed to do I would stay there again primarily based on its location and niceness of the propery

Morgan Smelker

As a preface we have stayed in a few autograph collection hotels in the last few years This is not an autograph hotel And you feel a little nickel and dined when they tell you parking is $10/ night and you can’t even really walk to the beach…First major flag is that in order to go anywhere interesting in Santa Cruz on foot you must cross the river

Rivers a great but this riverbed is full of a cali sized homeless camp Great people watching but there are definitely better parts of the city to stay in Security is great though and we felt very safe while thereThe main areas of the hotel are nice, it’s well done But it’s very much appears to have the bones of a roadside hotel that got a decent facelift The rooms are not up to par for the name Peeling wall paper, no closet doors, tiny bathroom The craftsman ship and attention to detail in the rooms is lacking What we expect for the autograph name If you think of it like a nice roadside hotel with no complimentary breakfast you’ll see it as a 5 star place

Cherisse Du Preez -DFO

The police suggested I write reviews on this hotel to warn people who stay here I wish I didn’t stay at Hotel Paradox Santa Cruz We made the mistake of leaving expensive jackets in the hotel room closet & checked out

Although we realized our mistake immediately the hotel staff had already taken our stuff The manager refused to get it back His exact words were “we have a no responsibility policy… I stand by my staff” Thanks Christian (front of house manager that day)🤦🏼 It was over a thousand dollars in clothes The police got involved and there’s a formal incident report but they can’t force the staff to give us our things back Terrible policy, terrible hotel, absolute thieves I have tried for 3 days to speak directly with the General Manager but he won’t take or return my calls I’m shocked at how criminal their policies are and how abusive and angry their management staff was when I asked if I can come pick up our things I really hope everyone who they steal from reports it to the police so the staff can be held accountable by the law