pet friendly hotels in St. Charles, IL

1. Q Center (3-star hotel)

  • Address: 1405 N 5th Ave, St. Charles, IL 60174
  • Phone: (630) 377-3100
  • Ratings: 4.3 (469 reviews) Very good
  • Website : Q Center
  • Check-in time: 1:00 PM
  • Check-out time: 4:00 PM
  • Quick Summary: Conference hotel on 95 acres offering eateries, a spa & gym, plus sports courts & putting greens.

About this hotel

Set on 95 acres of grounds next to the Fox River, this sprawling conference hotel is 5 miles from DuPage County Airport and 7 miles from Fifth Third Bank Ballpark.The unassuming snug rooms feature free Wi-Fi, desks, flat-screen TVs and coffeemakers. Suites add separate living rooms and wet bars.Parking is free. Amenities include 3 casual restaurants; 1 with a terrace, plus a spa, and a fitness center offering yoga classes. There are also putting greens, basketball courts, soccer fields and jogging trails, as well as 150,000 sq ft of meeting space, a bar and a game room.

Things You Need to Know

  • 6 min drive to Pottawatomie Park
  • Guests praised the service
  • Guests mentioned beds 19 times
  • Guests praised the breakfast
  • Guests praised the fitness center
  • Guests praised the bar

Feedback From Real Customers

Kristin Crooks

My name is Kristin and I own a wedding planning company So, when I say that my expectation for my wedding venue was higher than the average Bride, that is an understatementQ Center had everything I wanted in a wedding venue

Everything in one convenient location, but different spaces for the ceremony, cocktail hour and reception I am not a fan of flipping over the same room to use for two different functions, it doesn’t leave room for qualityNot only did Q Center have all of these options, but there are also hotel rooms for the guests to stay in and different rooms for the bridal party to get ready for the big day inWorking with the Q Center staff was a huge stress reliever for me Traci was our coordinator at Q Center and she absolutely knocked it out of the park for us She was so easy to communicate with, always responding to anything I needed so quickly She was efficient, organized and made me feel at ease handing everything over on the big day I am so thankful for her!The entire Q Center staff was polite, kind and enthusiastic about my wedding day and I could not appreciate that more We especially loved the security guard at the gate, Bonnie, who was an absolute delight She was the perfect personality to greet guests when they arrivedThe food was amazing! All of our guests were raving about the food from the dinner, to the salad, to the appetizers to the late night bites We got SO many compliments on the food The serving staff was so helpful and always ready to lend a hand, with a smile on their facesQ Center has so much to offer that the average wedding venue does not I have no regrets about have our wedding here I could not recommend this more highly to any potential couples who looking for a wedding venue Q Center will make all of your wedding dreams come true, with top notch service and a smile to accompany you throughout your wedding journeyThank you, Q Center, it was absolutely epic!

Rachael Roberts

I stayed here for a school related review course This is a compound basically that probably used to be a college of some sort Now it’s rented by universities and corporations for events

While the room was a little small, the bed was comfortable I’ve paid more for worse There’s an on-site gym and a bar For the convenience of staying where my review was and not having to travel from another location, and dinner was included (cafeteria-like), worth the stay all day Would highly recommend

Patty Brummond

If I could add more stars I would! We held our son’s wedding here this past weekend and things could not have gone better The food and beverage staff was outstanding The facilities are clean and well maintained

Even when the weather forced a change in plans, the staff was ready to accommodate the Plan B with ease It was a memorable weekend and we are so grateful to the Q Center!

2. Comfort Inn & Suites Geneva- West Chicago (2-star hotel)

About this hotel

This unassuming hotel is 3.4 miles from the historic center of Geneva, 6.1 miles from Chicago Premium Outlet Mall and 40 miles from Chicago.All rooms and suites include free WiFi and have en suite bathrooms with showers, as well as flat-screen TVs and coffeemakers, while upgraded rooms have microwaves, fridges and whirlpool tubs.A complimentary hot breakfast buffet is provided, and there’s free parking and local courtesy transport. Other amenities include an indoor pool with whirlpool tub, a fitness center and a laundromat.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • 6 min drive to the Fabyan Villa
  • Guests praised the friendly service, which has a concierge
  • Guests liked the beds, mentioned 26 times in reviews
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

angela hein

The staff and owner of this hotel were incredibly helpful and accommodating to my family during our visit We had friends and family from out of town gathering for a celebration of life ceremony and the hotel staff was so helpful in making our stay easy and comfortable They were extremely courteous and the owner, Max, went out of his way to assist my son in finding his lost gaming device

We found the hotel very clean We have stayed here on numerous occasions and will continue to do so in the future!

Marie Olsen

I loved this hotel We stayed here to be close to the baseball game at kane county cougars The staff all seemed kind and welcoming

I loved the benches outside the front where you can just chill and relax I felt safe and had absolutely no issues I’m sure if I had any issues they would have taken care of right away Great hotel I usually stay at choice hotel properties and this is one of the best that I’ve been too I’d come back again

Olivia Ratner

We partnered with this hotel for a room block as we were getting married at Acquaviva in Maple Park We ultimately chose this hotel because they offered shuttles to and from the venue if a certain amount of rooms were blocked However, they never communicated to me when the discount code cut off date was

I had guests trying to book a few weeks before the wedding at higher rates When I contacted the hotel, the customer service I received was not accommodating Overall my guests seemed to enjoy their stay However there isn’t a hotel bar which is something to consider as well

3. Hyatt Place Chicago/Hoffman Estates (3-star hotel)

About this hotel

This laid-back hotel is 4 miles from the Sears Centre Arena events venue and 8 miles from the LEGOLAND Discovery Center Chicago.Bright, informal rooms feature free Wi-Fi, flat-screen TVs and minifridges, plus wet bars, and living areas with sofabeds.Parking and an area shuttle are complimentary. Other amenities include an indoor pool and a gym, as well as a cafe/bar and a 24-hour snack shop.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 6 min drive to Paul Douglas Preserve
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned microwaves 13 times
  • Guests mentioned lobbies 15 times
  • Guests praised the indoor pool

Feedback From Real Customers

Matthew Maniaci

This hotel is one of the nicest we’ve ever stayed at in its price range The room was comfortable and clean, the service was good and friendly, and the location was just what we needed with lots of food options nearby The only minor complaint I might have is that the bathroom was a bit awkward in our room, but the shower was fantastic and it was a minor complaint at most

Angela Blair

DO NOT STAY AT THIS HOTEL!! We stayed this past weekend for a wedding and it was the worst hotel stay I’ve ever experienced! No one in our wedding party got any sleep due to all the commotion and craziness going on at this hotel and the majority of our guest were In fear of coming out their room at night due to multiple Fights in the hallways BOTH Friday and Saturday nights, police coming out twice on Saturday, loud noises throughout the night inside the hotel and outside in the parking lot, smell of weed throughout the entire hotel and it seemed like the staff was real comfortable or used to these activities as this craziness continued throughout the night both Friday and Saturday! It was a straight up hotel brawl And to top it off the Hyatt charges $100 deposit hold per room…on top of their nightly rate, absolutely ridiculous!!! If your staying in that area shop stay somewhere else!! It was an absolutely traumatizing experience

Michael Kiska Jr

stayed four nights for work great rooms great staff only 4 stars for service cause breakfast is the one thing that needs work i dont think fresh scrambled eggs and some sausage is asking too much

especially when you’re already putting out them gross pre-made sandwiches and their coffee pumps were broke two of the four days I was there only little things though stay was great my only other complaint is the $4 cookie it should be $2!! conveniently right off the highway in a non-congested area, east road access and food nearby highly recommend

4. Quality Inn & Suites St Charles -West Chicago (2-star hotel)

About this hotel

Next to Surrey Hill Park, this straightforward hotel is a mile from both the Arcada Theater and the banks of the Fox River.Casual rooms feature free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Upgraded rooms add in-room whirlpool tubs, while suites offer kitchenettes, separate living rooms and/or pull-out sofas.Complimentary parking and a hot breakfast buffet are provided. Other amenities include a heated outdoor pool, an exercise room and guest laundry facilities. Pets are welcome (fee).

Things You Need to Know

  • 5 min drive to Pottawatomie Park
  • Guests liked the friendly service
  • The fitness center has weight machines
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Sydney & Ace

This is by far the best quality inn motels I have ever stayed in! I have been to two other quality inn motels and they were horrible! This hotel has clean rooms, clean bathrooms and the beds were comfortable! The ONLY small complaint I have is the water pressure but other than that the temperature was phenomenal! When I went to check out I fixed myself a decaf coffee but they were out and they made me a fresh pot, beyond happy with my stay I definitely recommend this hotel! I don’t know if they have a laundry room or not but I do know they don’t have an elevator which is not a big deal since there are only two floors I will be staying here again! The mini fridge and microwave they have are also updated and big Love love love this place!

5. Hampton Inn Chicago/Naperville (2-star hotel)

About this hotel

This straightforward, modern hotel off Interstate 88 is 2.3 miles from the Danada County Forest Preserve and 4 miles from Centennial Beach.Rooms decorated in soft neutral shades have free Wi-Fi, flat-screen TVs with HD channels, and coffeemakers; some also have pull-out sofas. Suites add living space.Parking, a local area shuttle and hot breakfast are complimentary. Amenities include a seasonal outdoor pool, a patio and a fitness center.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 5 min drive to Herrick Lake Forest Preserve
  • Guests praised the friendly service
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Ashish Marwal

I was very impressed by the cleanliness of the property and the friendliness of the staff at the hotel The room and the bathroom in the room were clean, beds were comfortable and the breakfast options were good with hot options and was well serviced I really liked the paper cutlery being used

I used the elliptical and the exercise bike in the fitness center and they worked well The lobby had coffee, tea and hot water available at all times which was very convenient Interaction with Mr Neel at front desk were all very friendly The only thing I felt that could be improved was that the room entry door had too much hallway noise getting in because of not having sealed around its edges But overall the quality of accommodation was excellent and I would definitely stay here again

Disney Fan

Booked this hotel same day after a horrible experience at another hotel and this place looked pretty good and had a good last minute price considering the holiday weekend Front desk gentleman was helpful and polite and while the hotel is older I was really surprised how well taken care of this hotel is While the room wasn’t the newest it was well kept and spotless

The biggest downside was the small cheap TV but otherwise I was impressed Morning staff was also nice and breakfast was pretty good They were also cleaning in the morning Overall I was pretty impressed and must say I am sad to hear that this property is up for sale and I am not sure how much longer this will be a Hampton Inn for but in the meantime I must say I recommend this Hampton Inn 4 stars!

Cassy Wedell

Staff was friendly and fantastic Rooms were clean Breakfast was great with so many options and staff was diligent in keeping things stocked and clean

They provided us with a pack and play and have us a discount since we were in town attending a funeral I would definately stay there again Located next to the highway Great restaurants within walking distance

6. Chicago Marriott Northwest (3-star hotel)

About this hotel

This informal hotel is 1 mile from the Sears Centre arena, 9 miles from shops at the Woodfield Mall and 21 miles from O’Hare International Airport.Warm rooms come with flat-screen TVs, coffeemakers and minifridges. Wi-Fi is available (fee). Upgraded rooms have pull-out sofas, minifridges, wet bars and/or whirlpool tubs. Suites provide living areas. Club rooms and suites offer private-lounge access and refreshments. Room service is offered.Parking is included. Amenities consist of a market and a restaurant, plus a fitness center and an indoor pool. There’s a business center and meeting space. A breakfast buffet is available for a surcharge.

Things You Need to Know

  • 10 min drive to Paul Douglas Preserve
  • One of the few hotels in the area with room service
  • Guests praised the service, which has a concierge
  • Guests liked the lobby, mentioned 40 times in reviews
  • The fitness center has weight machines and elliptical machines
  • Guests liked the indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Zee G

Room had older type decor, yet was very clean and well maintained Shower pressure was amazing Pleased with the soft-close toilet seats & soft-close shower doors

Used both, key card and mobile phone key, without any problems Heater kept us warm The fridge kept our drinks and food cold Our stay was short, so we were not affected by the fact that there aren’t any microwave in the rooms Due to COVID, housekeeping is not automatic, despite requesting the service, no one ever came Overall, we enjoyed our stay, would recommend to friends & family If we’re ever in this area again, we would definitely come back

Jordan Syrowik

Had everything you would expect from a moderately priced hotel Bathrooms were up to date with modern tile and shower Mattress was a little firm, and the room decor was quite dated

Per usual with hotels the air conditioning kept changing back to 72, which kept the room a little stuffyIn all, great place There is a Starbucks as well as a non-included breakfast buffet

Tushar Rao

My room 721 was used by someone else when I was away, and the whole bathroom was dirtied When I showed this to the staff I was given a simple answer “we don’t know” without any concern or apology There was a camera right outside the room door and the staff promised that they will look at the footage and have a manager call me back

Been 4 days, no call and no follow-up Avoid this property if you value your safety and belongings and absolutely avoid ROOM 721

7. Country Inn & Suites by Radisson, Elgin, IL (2-star hotel)

About this hotel

This casual, homey hotel is also 6 miles from Grand Victoria Casino Elgin, 9 miles from events at the Sears Centre Arena and 11 miles from skiing at Villa Olivia.The relaxed rooms feature pillow-top mattresses, free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers. Upgraded rooms and suites include separate living areas with pull-out sofas. Some have whirlpool tubs.A hot breakfast buffet, 24-hour coffee and cookies in the lobby, and parking are all complimentary. There’s also a fitness room, an indoor pool and a hot tub, along with a business center and a coin-operated laundry.

Things You Need to Know

  • 6 min drive to Randall Oaks Zoo
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests liked “cookies”, mentioned 16 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

J T

First thing to welcome you is caution tape and remodeling, then a blue sign stating the pool and hot tub are out of service, and that it’s posted on all websites It was not As you can see in the photos the room was not the cleanest with either blood or ketchup on the walls

Looks like there was a leak at some point in time as well as the mold in a few different places There were several other things like patched up holes in the wall or how it looked like an animal was trying to eat it’s way out of the bathroom door and so on see the pics provided You can see stained or un washed towels and stained bedding Beds were surprisingly comfortable even after all the above Worst thing is it seemed to have a restrictor or regulators on the AC cause the room would not get colder than 74 and there was a really loud fan between the room and the main sitting areaLooked to be missing furniture and the items there were a bit beaten up with good sized holes in themThe guy a that came to the front desk looked extremely tired so much so he looked higher than a kite That was after waiting about 20 minutes for anyone to even get to the front deskBreakfast was a bit of a joke but what can you truly expect I guess Overall not a very good stay by any stretch of the mind but a great location and close to where we had to be for events

Steven Spenner

After walking into the lobby I instantly saw filthy carpets Most hotels smell “clean”, not this one thoughThe pool was closed, even though their website says nothing about it

My room stunk like an ashtray The sheets had some crumbs and stray hairs on them I was considering sleeping in my vehicleWorst hotel I’ve ever stayed in You couldn’t pay me to go back Hope this review saves other people from this same experience

Jen Noonan

10/10 would not recommend anyone using this hotel for a block for a near by wedding The people at the front desk were rude and on the phone for personal reasons while checking in guests There was awful food for breakfast

They did not have appropriate staffing for that many rooms being filled If I could give negative stars that’s what I would be rating it

8. Country Inn & Suites by Radisson, Schaumburg, IL (3-star hotel)

About this hotel

A mile off I-90, this relaxed hotel in a redbrick building is 3 miles from both the Woodfield Mall and the LEGOLAND Discovery Center.Straightforward rooms with sitting areas feature complimentary Wi-Fi and flat-screen TVs, along with microwaves, minifridges, and tea and coffeemakers. Suites add living areas and whirlpool tubs. Room service is available.Freebies include a hot breakfast buffet and a local area shuttle (weekdays only). There’s a cozy lounge with a fireplace, plus a gym, a heated indoor pool and a hot tub.

Things You Need to Know

  • Guests praised the clean, large rooms and the beds
  • 4 min drive to Medieval Times Dinner & Tournament
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests liked “cookies”, mentioned 17 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Dynah Davis

We had a great getaway With me being so busy I wanted to show my man that I appreciate him, this location was the BEST We had a whirlpool suite that was amazing

The fireplace was perfectly next to the window that had a great winter breeze Jacuzzi was amazing and deep enough for the both of us The staff were wonderful so polite, friendly and greeted us each time we came through the door I would definitely come back Only thing was upon checking out I found a shoe and other items under the bed from previous people

Stacey Johnson

Everything about my stay was 5 star Hotel was clean, facility,smells clean, check-in was smooth, pool and hot tub were up and running Hot tub was heaven

Happy hour, good breakfast Debbie was so sweet and polite I am definitely coming back Bonus for me were the signs about quiet time and what time its enforced Ive stayed at some hotels where guests and or children of guests had 0 consideration for other guests when it came to noise This will be a monthly weekend getaway staycation for me

Melissa Cardoza

Me and my boyfriend stayed one night, we enjoyed the room perfect for a small getaway the bed was comfortable, the pool and hot tub were okay breakfast was good we were satisfied with what they offered lots to choose from, now to why the three stars so around 11:40 (check out is at 12) we decided to finally get up and start grabbing our stuff I had accidentally spilled some coffee on my shirt so I was in the middle of changing when we heard the softest knock on the door and before I could even respond a cleaning lady presumes to open our door I was livid Check out is at 12 why the hell is someone barging in at 11:40!? So I go to the front desk with my frustration and the lady giggles it off and says oh I’ll talk to them

This place isn’t cheap by any means and the lack of customer service really irritated me I was in the middle of changing when a worker seemed it was alright to not even give us a second to respond to her knock before letting herself in We’ll be taking our business elsewhere our next couples getaway

9. Comfort Inn & Suites North Aurora – Naperville (2-star hotel)

About this hotel

Among eateries in a commercial area, this casual roadside hotel off I-88 is 4 miles from Orchard Valley Golf Course, and 3 miles from scenic walking trails at the outdoor RiverEdge Park concert venue.Down-to-earth rooms offer complimentary Wi-Fi and flat-screen TVs, plus minifridges, microwaves, and tea and coffeemakers. Suites add living rooms.Freebies include parking and hot breakfast. There’s also an indoor pool and an exercise room.

Things You Need to Know

  • 8 min drive to Red Oak Nature Center
  • Guests praised the breakfast
  • Guests mentioned the rooms are unclean
  • Some guests disliked the bathrooms
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Gillian Smith

Dealing with Hiral has been an absolute pleasure! We have been sending employees down to stay at this Comfort Inn for months during an out of town job and she was always extremely helpful, often going above and beyond her duties to make sure we were taken care of Truly made booking and cancelling a breeze I didn’t stay at this hotel personally so I can’t speak to “my stay” but our employees never complained about noise or cleanliness issues

Rashawn Nance

I understand the service industry can be tough You’re dealing with different personalities all day One word of advice, everyone is not the same nor should they be treated as if they did something wrong simply by checking in

Letting go the obvious bad taste with the lack of welcoming atmosphere, I was introduced to something I couldn’t ignore The room was dirty but felt clean I slept on top of the covers as I always prefer After my alarm went off I saw something out of my peripheral crawling It scattered quickly and I thought nothing of it Then I saw it again on the night stand and it was a roach! Staring at me like I don’t belong here I called the front desk and accused guests of bringing them in She profusely blamed everyone instead of accepting responsibility She then proceeded to ask me to bring it to her for proof, what?!!!! After killing it with my scandal I saw yet another one It doesn’t matter what she thinks it’s obvious you guys have bugs Please check all of room 222 before staying FYI you’ll also have a $150 deposit on arrival even if you used a third party to pay for the hotel

Sala

I’m staying here for a business trip and my company paid for me and some coworkers to stay here for the weekVery disappointed staying at this hotelThe rooms are not clean

My bedding had like dust stuff on itBeen feeling itchy in my roomThe breakfast is disgustingThe front desk is extremely rude after checking in like they put a front up at first pretending to be niceNot helpful at when you ask them for anythingThe pool is closedThe area where the hotel is doesn’t give safe vibes and the other hotel guests I’ve encountered seem sketchyThe company will reply to this saying they can’t find me on their records like I’ve seen in other reviews Well I’m 100% a guest here and this place is gross!!!Trust me please beware and find somewhere better 🙁

10. Wingate by Wyndham Schaumburg (3-star hotel)

About this hotel

This laid-back hotel is 14 miles from O’Hare International Airport, 25 miles from Chicago Cubs baseball games at Wrigley Field, and 3 miles from upscale shopping and dining at Woofield Mall.The warmly furnished rooms have free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers. Suites add sitting areas, and upgraded suites have whirlpool tubs. Kids age 17 and under stay at no charge with an adult.Hot breakfast, parking and a local shuttle are complimentary; an airport shuttle is available for a fee. Other amenities include a casual bar and a gym, plus a 24/7 business center and 2 meeting rooms.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 5 min drive to Medieval Times Dinner & Tournament
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests mentioned hot tubs 11 times
  • Guests mentioned “waffles” 15 times
  • Guests liked the breakfast

Feedback From Real Customers

N J

Had a great stay Beds were super comfortable Checked in was smooth

I came in late due to flight cancellation so I asked for an upgrade and they gave me a king suite with jacuzzi for a small fee Breakfast was great with hot sandwich, eggs and waffles, it was busy in the morning with everyone coming all at once but did not have to wait Rooms were clean and tidy Staff was attentive Would definitely stay here again Close to everything No nuisance place

Eryk Fairchild

Overall a really great experience! Loved the temp of the room, it was clean, VERY comfy bed, great shower, and the staff was super nice Our son accidentally soaked the whole bathroom and all the towels, they gave us replacements promptly, no fuss Breakfast was fine, they had this really cool pancake machine making minis they my kids loved! My only complaint is a common one for celiacs like me, need more gluten-free options! Will stay here again for sure

11. Hilton Garden Inn St. Charles (3-star hotel)

About this hotel

Attached to 18,000 sq. ft. of event space at the Advanced Center for Training, this suburban hotel is across the street from the DuPage County Airport and the Pheasant Run Golf Course.All rooms and suites offer modern decor and custom-designed beds, plus flat-screen TVs, microwaves, minifridges and free WiFi. Some rooms include fireplaces and whirlpool tubs.A cooked-to-order breakfast is available (fee), and there’s an on-site bistro, with an outdoor patio, serving American cuisine, as well as a 24/7 pantry. There’s also a fitness center and the indoor pool. Additional amenities include 16 meeting rooms and a business center.

Things You Need to Know

  • Guests liked the rooms, which have TVs
  • 12 min drive to Blackwell Forest Preserve
  • One of the few hotels in the area with room service
  • Guests praised the service
  • Guests praised the restaurant
  • Guests liked the breakfast
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Lani Mergen

The beds r comfortable and the pool is clean however the hot tub was closed and so was the restaurant Also this is not the place to stay if u are looking for a relaxing weekend People were loud all night then at 8am housekeeping banged on our door and then opened it while we were sleeping

Housekeeping was really loud in the hallway all morning Definitely won’t b staying again!

Lance Brown

Do not stay at this hotelI travel a LOT and I’m a Hilton diamond member This is the worst hotel I’ve stayed at in over 9 years

NONE of the gym equipment works It is all broken They gym is extremely small for what I consider Hilton Garden Inn standards I’ve seen Hampton Inns with bigger facilitiesMy asked to see the manager about the equipment all being broken I was told she is only there a couple of days a week and when she is there it is only from 9-2 This makes it difficult to have a conversation with her as someone there on a business tripAdditionally, my room smelled I figured out on the last day of my trip that the AC unit was leaking water into the floor/carpet I’m fairly certain this was causing mold to grow and creating the smellI will be in this area for the next 6 weeks My team will not be staying at this hotel for the remainder of this trip

Crystal Jensen

So I dealt with Laurie this morning and McKenna the other day and let me tell you the customer service I received from both have been absolutely amazing! They have made me excited for my upcoming stay Thank you ladies for your amazing hospitality!Update- I think I have pretty much dealt with almost everyone at the front desk now lol McKenna, Laurie, Charli, Hanson, Sara (please excuse spelling) they truly make you feel like family here!!! I honestly can’t say enough amazing things about this place and the staff here! This will be my new home away from home! (Sorry guys your now earned yourselves a forever guest, your stuck with me lol)

12. Homewood Suites by Hilton Aurora Naperville (3-star hotel)

About this hotel

Beside a lake in a residential area, this casual all-suite hotel is a 12-minute walk from Route 59 train station, 2 miles from I-88 and 4 miles from downtown Naperville.The relaxed studios have full kitchens, dining areas and sofabeds, as well as free Wi-Fi and flat-screen TVs. The 1- and 2-bedroom suites feature separate living rooms.Parking and hot breakfast are complimentary, as is a weeknight social offering snacks and drinks. Other amenities include an outdoor patio with BBQs and lake views, as well as a gym, an indoor pool and a 24-hour convenience store.

Things You Need to Know

  • The rooms have refrigerators
  • 11 min drive to DuPage Children’s Museum
  • 15 min walk to nearest train station
  • The restaurant has a dinner buffet
  • Guests mentioned hot tubs 17 times
  • Guests mentioned “Housekeeping” 14 times

Feedback From Real Customers

Brandi Brown

The second you walk in, you can smell the cleanliness Front desk ladies were very professional and helpful The couch in the room had a small rip in the arm, but overall the room was very nice and very clean

Their pool and hot tub area, as well as the gym was very nice Breakfast was okay They were already out of a lot of things even though there was still over an hour left to eat Overall, would definitely stay here again if I ever come back to Illinois

Shaylae Duprís

The customer service that I received from Carmen T and Nicole at the front desk was “above par” customer service For some reason the system had me booked for 3 rooms and it should have only been 2 rooms booked under my name Carmen stepped in and corrected the issue and did everything she could to ensure this was corrected

This was my first time staying at this hotel and the hotel was very clean and the smell of fresh aroma can be smelled from the moment you walk in the hotel lobby Nice location and the room/suite Carmen T upgraded my room too was quite nice Every organization needs an employee and leader like Carmen T and Nicole I have already booked my next stay at this hotel for 2022 #Great Staff #Great location #Superb customer service

Mysteriously Me

Beautiful rooms, clean hotel that smells amazing, nice view, clean and warm indoor pool, adequate sized gym, basketball court, pond, and super friendly staff The only thing they need to work on is making sure there is an adequate amount of breakfast to last throughout the entire breakfast Majority of it runs out within the first hour

Other than that, awesome hotel!!

13. Holiday Inn Express & Suites Chicago West – St Charles, an IHG Hotel (3-star hotel)

About this hotel

In a commercial area 1 block from the nearest shopping mall, this straightforward hotel lies 2 miles from DuPage Airport and 3 miles from the venerable Arcada Theatre, founded in 1926.The simple rooms include flat-screen TVs and free Wi-Fi, as well as minifridges, microwaves, and tea and coffeemaking facilities. Suites add separate sitting areas with pull-out sofas. Kids stay at no extra charge with an adult.Parking is complimentary, as is a breakfast buffet served in a bright dining room that has a flat-screen TV. Other amenities include a heated indoor pool and a fitness center.

Things You Need to Know

  • Guests liked the beds
  • The rooms have TVs
  • Some guests complained about the bathrooms
  • 13 min drive to the Fabyan Villa
  • Guests mentioned the service is friendly

Feedback From Real Customers

Kayla Stickler

There was no soap in the shower or bathroom We booked this location to use the pool as we are visiting family and have young children The pool was absolutely freezing

Our kids were blue and teeth chattering after 10 minutes Ice maker was broke and breakfast selection was not the best The room we got was a suit but very small Not the best experience at a holiday inn Express

Stephen Webbb

From the moment we drove in the parking lot, we knew it was a hotel unlike any other HIE The parking lot was in bad shape, with pot holes all over the place, and that poor condition of the facilities continued inside The first floor hallway smelled like mildew and must, and our room was always uncomfortably humid, regardless of the A/C setting

While the staff was friendly and breakfast was good, there really wasn’t anything else good about the accommodations

Amal Patel

Where do I begin? Check-in was at 3pm and we arrived at 4:30pm Our rooms were not ready until 6pmThe staff was nice but unfortunately, when our rooms became available, were still incomplete

No tissue paper nor hand soap were in our room Bathrooms in all three rooms were close to filthy The paint on the walls were peeled off, and the window sills dustyThe double rooms have modern TVs and a clear picture However, the king rooms were outdatedThe next morning, we saw that there were many options for breakfast However, the breakfast area was not well-kept as there was trash overflowing from the garbage cans and floor wasn’t vacuumed The food wasn’t being restocked, as bread and bagels were out of stock In addition, the pancake maker was out of order!Maybe it was just a bad day/night but we just expected more from a Holiday Inn & Suites

14. Hyatt House Chicago/Naperville/Warrenville (3-star hotel)

About this hotel

This modern, extended-stay hotel is 3 miles from both Centennial Beach aquatic park and the Naper Settlement pioneer village.Bright studio to 2-bedroom suites come with kitchens, living areas and free Wi-Fi, as well as flat-screen TVs and DVD players.Complimentary amenities include a hot breakfast buffet, weeknight social drinks and a grocery delivery service, as well as parking and a local shuttle. There’s also an indoor pool and a fitness center, along with a 24-hour convenience store and a BBQ area.

Things You Need to Know

  • Guests praised the kitchenettes
  • 3 min drive to Herrick Lake Forest Preserve
  • Guests mentioned the rooms are unclean
  • Guests liked the service
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 12 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Micheal Stinsman

Great location for where I needed to be during my stay & quite, for the most partDuring my first 2 nights, a lot of families staying for what appeared to be a multiple state school event, with kids running up & down the hall & stairwell Although, I think the loudest incident was the tornado siren that went off outside my window

I went on this trip knowing full well to pay attention to the weather, & for the most part, know what I need to do in case emergency I also seek out the evacuation plans to familiarize myself with the safest route out Right away I found the instructions for a fire but had to search the room for the welcome book to see if there is any further instructions for a tornado Once I finally located it laying on a shelf near the tv, I read the tiny paragraph that told me to shelter in the bathroom if I am in my room or in the hall of the lobby area if I am downstairs For those that do not read the welcome books it might be beneficial to add those instructions to the fire escape plan on the back of the door so when the siren goes off the guests know what to do and are not searching the room for instructions Just happens that a tornado touched down not far from our location & I knew what to do when the siren went off because I searched for the informationOn a different noteIt was great having a kitchenette in the room so that I could make my own meals instead of eating a bunch of fast food the whole time Comfortable seating area to unwind before retiring to a soft pillow in a spacious bed & warm blankets Restaurants, bars & stores are not far down the roadI would definitely consider staying here again if I find myself back in the area

Belinda Thompson

When we first got there the outside wasn’t very appealing at all To the point we thought about finding another place to stay The building was just to plain

Sure they had gas grills you could use that were clean looking But we weren’t there to cook I was having surgery in the morning So I needed to get things done as the hospital requested But we went on inside and the place was really nice and the lady behind the desk was really nice and friendly We told her about what we were thinking when we first drove up She laughed along with us We checked in and went to our room Talk about being pleasantly surprised how the room was and how much space we had all over the room Now as for the bedthat one needed to be changed out for a new one It sagged in the middle some I couldn’t sleep on it due to my neck So I slept on the big couch just fine Tim slept in the bed but didn’t get much sleep due to how the bed was Yes we will stay again when needed Just not the same room/bed We didnt take time to walk around to see the pool and all As we were busy getting ready for my surgery in the morning

shelley zottola

Regina!!! She was so helpful and friendly! We were in a bad situation with a different hotel (dirty, smelly and not friendly); Regina single handedly put us at ease and helped us solve the problem She was amazing!!! The hotel itself is great as well Very clean and inviting

My stay was only one night but my brother could be here for a while!! Thank you Regina…you put my mind at ease!!!

15. Courtyard by Marriott Chicago St. Charles (3-star hotel)

About this hotel

This straightforward hotel is 1.5 miles from the DuPage Expo Center and 4 miles from the Kane County Fairgrounds.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs, minifridges and coffeemakers. Suites add separate living areas and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include an indoor pool and a whirlpool, a 24-hour exercise room and free on-site parking.

Things You Need to Know

  • Guests liked the rooms, which have minibars
  • 7 min drive to Pottawatomie Park
  • Guests praised the service
  • Guests mentioned bars 16 times
  • Guests liked the lobby, mentioned 20 times in reviews

Feedback From Real Customers

Austin Christy

This hotel is great Staff is very friendly My family and I loved the lobby it was very accommodating and we all felt comfortable while visiting

Probably best the best lobby I’ve seen in a hotel at this price range Looks are deceiving when we first pulled up the exterior does not look nearly as nice as the interior Will definitely stay here again when needing a hotel in the area Also very clean… we will not stay at hotels that aren’t clean Overall very happy with our stay

Rich Hmself

Overall it wasn’t too bad With it being pet friendly you can certainly tell that they haven’t fixed any furniture destroyed by pets The bed had what look like pee stains so they just flipped the mattress over, the wife and me layer extra towels down to sleep

The other complaint I have is I was staying here the day before a wedding and when I went to iron my shirt the iron has never been cleaned so it stained my shirtSo to summarize I’d say yeah stay here if you need something cheap and quick but don’t expect too much as it’s clear they are overlooking certain aspect of cleaning

Michael McCrory

Lloyd is a perfect example of excellent hospitality From check in to check out he was one of the best I have dealt with in the hotel industry I have traveled the world and it is such a pleasure to meet such a gentleman that takes pride in his job

He is an asset to Courtyard Marriott Look forward to seeing him and staying at the Marriott in August for a week when I am back in the area for work

16. Fairfield Inn & Suites by Marriott Chicago St. Charles (2-star hotel)

About this hotel

Located 2 miles from the Arcada theater, this unpretentious hotel near Geneva Commons
shopping center is 12 miles from the Grand Victoria Casino.Simple rooms offer free Wi-Fi and flat-screens, plus minifridges, microwaves and coffeemakers. Studios feature kitchenettes and pull-out sofas. Suites have separate living rooms.There’s free continental breakfast and parking. Other amenities include a fitness room and an indoor pool, plus a business center.

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to Great Western Trail – St. Charles Trail Head
  • Some guests disliked the bathrooms
  • Guests liked the friendly service
  • Guests mentioned beds 18 times
  • Guests mentioned hot tubs 10 times
  • The fitness center has weight machines

Feedback From Real Customers

andy robinson

I am a truck driver I was involved in a minor fender bender with another truck My wife is riding with me for the first time in years

My company, Blackjack Express, reserved a room for us until my truck gets repaired Unfortunately, we checked in at nearly 11:00pm and were starving Everything nearby was closed or wouldn’t answer their phones There’s a little area with snacks you can buy near where you check in There was the most friendliest lady, Mary, that was running the overnight desk She was incredibly nice and friendly We are from Floriduh, and I’ve been telling my wife how the folks from the Midwest are so nice and sweet She finally got a taste of it The room is incredibly clean I would stay here again, without fail

Dr. Larry Mitchell

Never again with this chain $300 a night for a room, and I had to spend an hour wandering around the interior of the hotel looking for my room, because the outer doors I was told to use were all locked There was a door to the courtyard in my room, behind the curtains, and the door was OPEN

I was travelling single with a kid Screw this dump

Raquel Ugalde

Check in was relatively seamless, we were able to come in 30 minutes prior to the actual check in time The elevator was broken, we were on the 2nd floor but I can imagine what an inconvenience that would’ve been for someone who was unable to walk up to their room The room above us was extremely disruptive, they were running around for the first 2 hours of us being there

We called the front desk to give them a courtesy call to ask them to be respectful of other guests, however, at 6 am – they were running around againAround 9 am, room service came and tried to unlock the room while we were sleeping When we came out for breakfast, room service was in the hallway and said, “you didn’t answer, man!” Which was incredibly rude When we went downstairs to tell someone at the front desk, they didn’t apologize or say anything about the situation We left immediately afterward and will never be staying at Fairfield Inn – St Charles, again, and we will be telling everyone about our experience

17. Hampton Inn & Suites Chicago/St. Charles (3-star hotel)

About this hotel

This modern hotel off route 59 is 5 miles from Metra Geneva train station, 7 miles from the Fox River Trail and 6 miles from the historic Fabyan Villa.Coffeemakers, flat-screens, and both full and lap desks (for working on the bed) are offered in each room, as well as free WiFi and custom-designed beds. Suites add living areas with sofabeds.Free perks include parking, passes to a local health club, hot breakfast and weekday breakfast bags (to go). Other amenities include a 24/7 gym and a heated indoor saltwater pool, as well as a lobby lounge with a fireplace and flat-screen TV, and 2 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms
  • Guests praised the bathrooms
  • 7 min drive to Pottawatomie Park
  • Guests praised the friendly service
  • Guests liked the beds, mentioned 11 times in reviews

Feedback From Real Customers

Peter H

About average for a Hampton, which still means it’s a very good hotel The hotel is approaching 20 years old and needs renovation, but it’s still mostly clean and in good shape although shower pressure wasn’t great We had to move rooms due to an awful vibration in the floor (maybe elevator equipment) and they upgraded us to a very spacious studio suite which I’d highly recommend

The pool was nice (no whirlpool) and breakfast was as expected Service was friendly but staff always seemed to be in the back office Overall recommended and we will be back

Cassie Brooks

Everything was very clean, processes were simple and expedient, service was very attentive, good breakfast, and we were very comfortable Our kids used the indoor pool and found plenty of clean towels Breakfast was well-stocked and had a variety of hot and cold offerings

Coffee and hot water were always available, and all staff were friendly and hard-working

18. My Place Hotel-Chicago West/North Aurora, IL (2-star hotel)

About this hotel

In an area with commercial properties and leafy residential streets, this straightforward extended-stay hotel is 3 miles from both Interstate 88 and Red Oak Nature Center.Unfussy studios provide complimentary Wi-Fi, flat-screen TVs and kitchenettes. In-room breakfast is available by request for a fee.Parking is free, as is 24/7 coffee. A down-to-earth bar features wood-paneled walls and a terrace. There’s also a modest lounge. Pets are welcome by prior arrangement (surcharge).

Things You Need to Know

  • The rooms have refrigerators and kitchenettes
  • 9 min drive to Red Oak Nature Center
  • Guests praised the service
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Janis Johnson

We we’re pleasantly surprised by the room Nice size room, full fridge with ice maker, sink ,stove, microwave and a recliner made of real leather and even the bedding and towels were high quality The room was so clean, we thought we may have been the first occupants

We will definitely stay there again The only thing it needed was one of those tall lighted signs so you can find it easier at night

bisco 29

We stayed here for 14 days $160000

Because of covid garbage pickup was supposed to be every Sunday, Full service every Wednesday The last time anyone came to our room was 2 Wednesdays ago That’s 10 days I kept calling and going in person to the front desk to ask for at least garbage pickup every day for the last week Each time, I was told that it would be taken care of They even said they would notify the hotel manager I even was told that there would be a message sent to the service persons phone Never kept any of their promises Couldn’t wait to get out of that place And here is the icing on the cake I woke up this morning and found out our refrigerator wasn’t working Lost all the food we had in the freezer and fridge All that money I spent staying here and such terrible service And you would think there would be a free breakfast for what they are charging? No You have to order a breakfast sandwich and a few things to go with it before 8pm the night before, and they charge you full price for it They don’t even give you a free bottle of water Their kitchenette has a full-size coffee maker, a toaster, and an electric stove top No pots or pans to cook with No utensils like spoons, forks, or knives You will have to buy a fry pan or a cooking pot

Courtney Leach

5 STARS Very clean Exceptional staff

I had a minor surgery prior to staying and they had no problem giving me a couple extra pillows Then I lost a sentimental piece of jewelry and not only were they able to locate it after my departure, their manager called me personally and shipped it to me It’s the little things I will definitely be returning next time I am in town!

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